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Why you should consider outsourcing your tech support

When you own a business, you already know how important your computers are, which is why your IT support is also important. Let’s face it, when your computers or your network is down, things can go haywire rather quickly, so finding the right IT people is imperative. To do this, you’ll have to decide between hiring an internal IT department and relying on a third party to handle the IT jobs for you, and there are advantages and disadvantages of each. Let’s take a look at a few of them.

1. It Is Less Time-Consuming

Regardless of how much experience you think you have fixing your IT problems, the truth is that IT experts will always do the job faster and better. Changes in technology take place all the time, and it’s nearly impossible for you and your workers to keep up with them. The right IT professionals will take charge of these things for you so there’s less stress in your life, not to mention a lot more time to devote to growing your business. In the business world, time equals money, and your business is guaranteed to save both when you allow the IT professionals to take care of your IT problems.

2. It Allows for 24/7 Problem-Solving

Most businesses don’t stop functioning at 5:00 p.m. every work day. If your IT specialists are part of your company, there’s no way they can be available 24 hours a day, seven days a week. With a third-party IT firm, you usually get access to a help desk that is available around the clock, so when you’re working after business hours, there’s no need to panic when a problem arises. All you do is pick up the phone and give them a call and they’re there to help you with any problems you might be having. In fact, this is one of the main reasons why so many businesses choose an external company for IT support.

3. It Is the Best Way to Keep up with Changing Technology

Preventing viruses and security threats, keeping up with updates, and researching and implementing fixes can be very time-consuming, in part because you have to pay attention every day of the year so that nothing important is overlooked. Your employees will likely not have the time to keep abreast of these things, but a good IT firm is there to do this sort of thing all the time. They will make sure your computer system is never infected and will keep up with the latest technology so that the system is always up to date, which reduces the chances of malware, viruses, and anything else.

4. It Can Help with Your Long-Term Goals

If you’re not sure when you should update your computers or how to make sure those computers remain workable and current, an outside IT firm can help. They’ll let you know how long you can keep your current computing system and when to update everything. This prevents a lot of waste in the long run because you’ll get expert advice along the way to make sure you’re not spending money on things you don’t need. They can also help you plan for the future so that your business goals can be met and, most importantly, so your computers are always able to keep up with those goals.

5. It Is Personalized to Meet Your Needs

This is one of the biggest advantages of utilizing an outside IT firm. They have different ways to help you, so regardless of how many times per month you need them, they’ll make sure you get the help you need. You might need these experts every day if you’re a large company or you might only need them occasionally. Either way, they’ll devise a plan just for you so you can get just what you need, when you need it, and nothing else. You don’t have to worry about being overcharged or them not being there when you need them because all of their plans are personalized with the customers’ needs in mind.

6. It Can Increase Productivity

With an outside IT firm, your employees won’t have to spend time trying to make sure the computers in your office are functioning properly. If you rely on internal staff members to take care of your computers, it can be a huge waste of time because your employees are devoting time and energy to IT concerns instead of to their own jobs. If the problem is extensive, they can end up wasting a lot of time that should be spent on their own work tasks instead. Even if you have a small IT department in addition to an external firm, the time they spend on some IT problems might be better spent doing other things.

7. It Can Present a Different Perspective to the Problem

When you’re experiencing an IT problem, you can get frustrated rather quickly. One of the reasons is because when you work on a problem for a while, it can be more difficult to see what the solution might be. An outside IT firm can give you a new perspective and can look at the whole picture so that you can figure out the problem together. With “fresh” eyes, the IT firm can usually diagnose the problem immediately, which can save you a lot of time, money, and frustration in the end.


There’s little doubt that an outside IT firm offers many advantages over trying to take care of the problem yourself. Many companies choose to have a small IT department onsite – or none at all – and an external firm that can handle the more difficult problems. However you decide to set it up, you’ll have lots of options, and it is going to save you both time and money in the long run, not to mention a lot of stress. IT problems can be simple or complex, but relying on an external firm to help you take care of those problems can be one of the smartest business decisions you make.