Your colocated and production servers are the backbone of your IT operations, and their performance directly impacts your business’s success. Firewall Technical’s Data Center Support Services are designed to ensure your servers operate at peak performance, remain secure, and deliver the reliability your business demands.

With customized maintenance packages and proactive support, we provide peace of mind by safeguarding your critical systems and minimizing downtime.

Why Choose Firewall Technical for Server Maintenance?

Managing colocated and production servers can be complex and time-consuming. Firewall Technical’s expert team simplifies the process with tailored maintenance plans that prioritize:

Maximum Uptime. Proactive monitoring and testing to prevent failures.
Enhanced Security. Regular patching and log reviews to safeguard your systems.
Reliable Performance. Ongoing health checks and hardware recommendations to keep your servers running efficiently.

Whether you require basic maintenance or more comprehensive support, our services are designed to fit your needs and budget.

Maintenance Packages Tailored to Your Needs

Level 1: Essential Maintenance

Our Level 1 package focuses on the critical tasks needed to maintain server health and performance.

Monthly login to manually check:
- Hardware usage
- Operating system health and updates
- Key log files
- Antivirus software
Verification of backups to ensure they’re running smoothly.
Firewall testing and server monitoring functionality.
Ping and HTTP testing every 15 minutes.
Application and security patching.
Recommendations for hardware upgrades as needed.

Note. Time spent addressing hardware failures or log file issues beyond 15 minutes is billed separately, with client approval.

Level 2: Comprehensive Support

Level 2 offers all the features of Level 1, plus enhanced measures to strengthen reliability and disaster readiness.

Monthly testing of backup media (10 files chosen randomly from each backup set/server).
Creation and maintenance of server images for easy disaster recovery.
Quarterly rebuild of one server from backup as a test run.
Twice-monthly log file reviews for early issue detection.

Note. Time spent on hardware failures or extended log file issues is billed separately, with prior client consultation.

Our Process. Proactive and Reliable

Assessment. We evaluate your server setup and identify areas for improvement.
Implementation. Tailored maintenance plans are deployed to address your specific needs.
Ongoing Monitoring. Regular reviews and testing keep your servers secure and efficient.
Scalable Support. As your needs evolve, our plans adapt to meet new demands.

The Firewall Technical Advantage

At Firewall Technical, we understand the critical role servers play in your operations. With our Colocated & Production Server Maintenance Services, you’ll gain quite an advantage.

Customized Plans. Maintenance approaches designed for your unique environment.
Expert Oversight. Skilled technicians who proactively manage and monitor your servers.
Transparent Communication. Clear explanations and approvals before addressing complex issues.

Protect Your Business with Reliable Server Maintenance

Don’t leave your critical infrastructure to chance. Call us now at 613-288-5805 to schedule a consultation and discover how Firewall Technical’s Data Center Support Services can keep your servers secure, efficient, and ready to meet your business demands.

Data Centre & Colocated Server Support