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How Your Ottawa IT Company Sets Up and Integrates VOIP Services

Voice over Internet Protocol (VoIP) is revolutionizing the way businesses communicate today. It’s cost-effective and packed with advanced features that traditional phone systems can’t match. If you’ve just teamed up with an Ottawa IT company to set up your VoIP services, here is what you can expect:

Step 1: Assess Network and Internet Connection

Before setting up VoIP, your IT company will test your internet connection and network. The network’s ability to handle VoIP calls must undergo rigorous examination. While most VoIP requires approximately 100 kbps upload and download per line, other factors such as jitter and packet loss can affect call quality and must be addressed.

Step 2: Investing in the Right VoIP Hardware

Your IT provider will assist you in investing in the right VoIP hardware for your specific needs. They could suggest a high-end VoIP desk phone like the Polycom VVX601 or less expensive alternatives. If you prefer using your existing office phone equipment, you need not worry because it can still be used through an Analog Telephone Adapter (ATA) that digitizes the analog signals.

Step 3: Choosing a VoIP Provider with the Right Features

The next step your IT Company would follow will be to choose a VoIP provider packed with features that match your business requirements. They should look for features like Advanced Call Routing, Auto Attendant, Call Analytics, CRM integration, and low-cost International Calls to name a few.

Step 4: Getting a Business Phone Number

Getting a phone number for your VoIP system might be achieved in several ways, including porting your existing number or choosing a new local, toll-free, or vanity number, depending on your business requirements.

Step 5: Setting Up Your VoIP System

Your Ottawa IT company will set up your VoIP system, configuring the ATA and setting up your new or existing phones. This process includes connecting your VoIP phones to your network, either via Ethernet or WiFi, and configuring them with the settings provided by your VoIP provider.

Step 6: Testing the New VoIP Lines

Once everything is set up, the system must be thoroughly tested to ensure the new setup works properly. This includes making test calls, checking for call quality, and ensuring all features are working as expected.

Step 7: Training the Staff

The final step would be to train your staff in using the new system. This would range from gaining familiarity with the VoIP phone’s features to understanding the ins and outs of the VoIP software.

Switching to VoIP doesn’t just mean replacing your old landline; it unlocks a new era for business communication. Your Ottawa IT service provider can make this transition smooth and trouble free, advancing your business towards improved communication and customer service.

Integrating your VOIP System into your Business Network

Emerging technologies have not only streamlined our lives but also revolutionized the business landscape. Voice over Internet Protocol (VoIP) systems are one such influential innovation. This article discusses integrating your VoIP into your existing Business Network and determining the best fit for your organization.

Understanding VoIP and VoIP Integration

VoIP or IP PBX neatly replaces traditional telephony with digital communication over the internet. It offers numerous advantages like maintenance of a single network, advanced functionalities like mobile and desktop UC applications, CRM connection, and an array of features ranging from Auto Attendant to video telephony and conferencing.

The integration of your VoIP system entails incorporating it into your existing IT infrastructure, often requiring only minor modifications.

How to Choose the Right VoIP Software Solution

Choosing an apt VoIP solution ensures optimal performance and benefits. The factors like the number of employees using the solution, cloud or on-premise requirements, and specific organizational needs play a crucial role in decision-making.

Integrating VOIP into Your Business Network. Options to Consider

There are several ways to incorporate VoIP within your business network.

Option A. Integrating into an Existing Company Network

This approach involves minimal changes to your existing IT infrastructure. If you have a DHCP server, it can be utilized for the new phone system. Modern IP desktop phones with internal switches can also directly connect to a workstation PC or network endpoints.

Option B. Separate Telephony and Company Networks

For added operational security, you can run your VoIP system within a separate telephony network from your company network, mitigating bandwidth assignment issues and enabling firewall-controlled access to the network.

Option C. Integration and Migration of Existing Telephone System

Another alternative includes a soft migration from existing ISDN systems to modern VoIP solutions. However, considering the additional resources required to maintain two simultaneous phone systems, this choice requires careful evaluation.

Option D. Switch to a Hosted Cloud Phone System

Progressively, businesses are transitioning to cloud-based phone systems, which significantly lower setup complexity and administrative overhead. This system is identical to the on-premise version, minus the hardware maintenance.

Summing Up

Integrating a VoIP system facilitates seamless communication within not just your office but on a global scale. The choice of integration, however, depends on numerous factors such as size of your organization, security concerns, available resources, and more.

Remember to test the compatibility of existing devices with the new setup. Also, don’t forget to notify your provider before migrating your phone number from the ISDN to VoIP. With careful planning and execution, integrating VoIP into your business network can streamline communication, enhance collaboration, and boost efficiency.