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Almost Everything VOIP for Ottawa Business

This article will introduce you to the VOIP and the many elements that make it up and affect it’s quality.

Introduction to VoIP

VoIP, or Voice over Internet Protocol, has transformed the way we make and receive phone calls, especially for businesses. A VoIP system enables people to make calls, send messages, and perform other tasks typically done with smartphones or traditional telephones, now using the internet instead. So, how does it work, and what benefits can VoIP offer to businesses? Let’s dive into the world of VoIP and explore how this technology is revolutionizing communication.

What is VoIP?

Voice over Internet Protocol is a technology that allows voice communication through a digital network. It converts analog signals into digital signals that can be transmitted over the internet as data packets. The voice then travels to the recipient and gets converted back into an analog format so that it can be received by traditional telephones. This entire process happens at lightning speed, allowing people to communicate seamlessly without any additional charges since VoIP systems utilize broadband lines.

Some key features of VoIP systems include outgoing and incoming phone calls, conference calling, call reporting and recording, video conferencing, online management of calls and messages, voicemail, call transfers and caller ID, and call monitoring and analytics tools.

Types of VoIP Phone Systems

There are several types of VoIP systems, each offering different levels of control, customization, and maintenance.

  1. Hosted PBX Systems: These provide secure phone services for businesses using an internet connection instead of a call server. The provider manages and maintains all technology and equipment, ensuring a hassle-free experience for the user.
  2. On-Premise PBX Systems: These systems reside on the premises of the user, giving them more control over the phone system and the ability to have backup dial-tone services. However, the user is responsible for installing and maintaining a secure IP network.
  3. Open-Source VoIP Phone Systems: These phone systems combine publicly available operating systems and PBX software, offering users full control and customization of features.
  4. Proprietary VoIP Phone Systems: These systems have locked programming codes preventing customization, ensuring a consistent user experience and provided support from the manufacturer.

Benefits of VoIP Systems for Businesses

  1. Call Recording: Record customer support calls to evaluate and improve service quality.
  2. Cost-effectiveness: Save on monthly call charges, especially for international and long-distance calls.
  3. Scalability: Easily expand the system as your business grows without investing in expensive hardware.
  4. Easy Installation and Maintenance: Most VoIP phones are simple to install and maintain; hosted systems relieve the need for on-site management.
  5. High Call Quality: With improvements in broadband speeds, VoIP systems now offer excellent call quality.
  6. Portability: VoIP allows remote employees to easily communicate with the main office.

In summary, VoIP is an innovative technology that has revolutionized business communication, delivering flexibility, cost savings, and numerous features to help businesses thrive in today’s competitive environment.

Factors That Impact VoIP Call Quality

To thrive in today’s Information Age, businesses need the right and reliable equipment for executing their operations smoothly. As technological realms expand, managing deployments of software and hardware in enterprises has become a convoluted task. Among the biggest concerns in today’s business communication landscape is Voice Over Internet Protocol (VoIP) services. Issues like voice quality and bandwidth often threaten to overshadow the myriad benefits that VoIP services bring to the table. Let’s delve into the various factors affecting VoIP call quality.

  1. 1. Bandwidth and Network Parameters
    Voice quality can take a significant hit in the case of shared networks, especially as network load increases. Establishing high priority for voice packets over data packets in network transmission can considerably enhance your network load’s performance.
    Several other facets of voice communications also play their part in affecting voice call quality. These include the call success ratio, call setup times, and call setup rate. Furthermore, the type of protocol used such as H.323 or SIP also influences VoIP performance as different processes are handled distinctively by each protocol.
    2. Codec Usage
    VoIP or IP telephony in every business environment leverages an audio codec to compress the audio signals on one side and decompress them on the other. VoIP call quality is deeply dependent on the type of codec deployed. The higher the data compression, the lesser will be the data size transmitted over to the other end. Also, different codecs can accommodate varying target compression rates which in turn requires more CPU resources to execute complex codecs, affecting VoIP call quality.
    3. Jitter Cycle and Jitter Buffer
    Wireless connections often grapple with issues such as jittering. Codecs send packets with equal spaces, and ideally, these need to arrive in the same order and similar spacing at the decompression level. However, network delays at the packet level could cause the packets to reach at different time intervals and in a jumbled manner, negatively impacting VoIP call quality. To nip this problem in the bud, jitter buffers are introduced to induce a calculated delay before dispatching packets for decompression.
    4. Usage of Outdated Equipment
    The use of obsolete routers, cable modems, and firewalls can lead to poor VoIP call quality. Updating router software or replacing old equipment can augment VoIP call quality. Working in tandem with the VoIP service provider can help diagnose these issues more effectively and address them promptly.
    5. Echo Issues
    The conversion of IP media to digital/analog signals forms a crucial part of IP telephony. This conversion process can lead to echo generation at various network points. Hybrid and Acoustic are the two broad types of echo generated in the network. Monitoring echo is usually a tough task but certain vendors offer echo cancellation at the gateway level with the help of hardware and software modules.
    Most of the VoIP-related issues mentioned above can be tackled effectively with specialized tools and equipment, ensuring no hiccups with VoIP services. As a result, businesses can enjoy unimpeded and smooth operations, building a robust working environment.

Advantages and Disadvantages of VoIP Phones vs Traditional Phones

VoIP (Voice over Internet Protocol) and traditional landline phones are two of the tech industry’s primary tools for telecommunication. However, they differ significantly in several ways, from their methods of transmission to their service delivery. Let’s explore the advantages and disadvantages of VoIP phones compared to traditional phones.

VoIP Phones vs Traditional Phones: The Key Differences

Traditional landlines use analog technology for calls. They transmit voice data over fiber optic cables or twisted copper wires, requiring a series of physical switch boxes to ensure the voice call reaches the right destination. These phones are typically connected to a two- or four-pin wall jack and do not rely on a consistent internet connection for service.

Contrarily, VoIP services are digital solutions for voice calls that depend on the internet. They convert voices into digital packets and then transfer these packets over the internet to the other caller. VoIP services can be used on various devices, including dedicated VoIP phones, computers, or smartphones.

Advantages of VoIP Phones Over Traditional Phones

Cost Savings

VoIP phones can help businesses significantly reduce phone-related costs. Most businesses report a 30% drop in their phone bill costs after adopting VoIP, with operational cost savings reaching up to 75%.

Increased Features

VoIP systems offer more features than traditional landlines. These include security, accessibility, call forwarding, voice analytics, and the ability to convert voicemail to text or email.

Flexibility and Scalability

Because VoIP services leverage the internet, they offer more flexibility for businesses. They allow for easy scalability as businesses grow, without the need for significant hardware investment.

Customer Experience

VoIP systems enhance the customer experience with features such as call deflection, integrations with other platforms, call recording, and the ability to redirect calls to other channels like text.

Disadvantages of VoIP Phones

Dependency on Internet

VoIP services are reliant on a strong, stable internet connection. Therefore, in locations with weak or patchy internet, the VoIP service, including the quality of calls, might be compromised.

Power Outages

Traditional landlines often remain operational during power outages, while VoIP phones usually don’t because they depend on an active internet connection, drawing power from the same source.

Advantages of Traditional Phones

No Internet Required

Traditional landline phones don’t require a reliable internet connection to function. They’re ideal for locations with slow or unreliable internet.

Location Tracking

In emergencies, it’s easier to locate landline phones as they are connected to a specific address. This feature is particularly important for emergency services, pinpointing your exact location in the event of a call for assistance.

Disadvantages of Traditional Phones

Limited Features

Traditional phones offer limited features compared to VoIP systems. They do not provide functionalities like voicemail to email, voice analytics, or call deflection.

Operational Costs

The overall operation and maintenance costs of landline phones can be higher. Businesses need to maintain separate networks for data and voice, leading to increased expenses.

In conclusion, while both VoIP and traditional landline phones have their pros and cons, VoIP provides a more modern and flexible solution for the digital age. It offers cost savings, advanced features, and a better customer experience, making it an attractive option for many businesses.


SIP (Session Initiation Protocol) is a signaling protocol used to facilitate the setup, management, and termination of multimedia communication sessions over the Internet[1%5E]. These multimedia sessions can include voice calls, video conferencing, instant messaging, and other real-time, interactive communication services[2%5E].

SIP is an essential part of Voice over IP (VoIP) and plays a crucial role in managing the complex process of establishing and ending connections for various communication types[3%5E]. SIP is responsible for user registration, locating and calling recipients, as well as negotiating session parameters between endpoints in a scalable and efficient manner[4%5E].

In short, SIP is a fundamental protocol that enables real-time multimedia communication over IP networks, and it is predominantly used in VoIP services to initiate, maintain, and terminate voice, and video calls.


  1. Session Initiation Protocol (SIP)
  2. SIP (Session Initiation Protocol)
  3. SIP Vs VoIP
  4. SIP (Session Initiation Protocol) – How it Works

Understanding the different types of VoIP Phone Systems

Voice over Internet Protocol (VoIP) has transformed the realm of telecommunications, providing flexible, cost-effective, and feature-packed alternatives to traditional telephone services. Through this technology, voice communications and multimedia sessions are delivered over Internet Protocol (IP) networks. In essence, phone calls happen over the internet. With a diverse range of VoIP phone systems available, it has become crucial to understand the differences among them to make a well-informed decision based on individual or business communication needs. This article will provide an overview of the main types of VoIP phone systems.

Hardware VoIP Phones (IP Phones)

IP phones are physical devices that look and function just like regular telephones. However, in contrast to traditional phones that connect to the telephone network, IP phones connect directly to your internet router via Ethernet or a Wi-Fi connection. These devices are specifically designed to manage IP calls and typically come equipped with integrated software, a user-friendly interface, and hardware to handle HD voice calls. Given their easy setup and dedicated functionality, IP phones are preferred by many businesses for their VoIP systems.


Stepping away from the world of physical devices, we venture into the realm of softphones. Softphones are software applications installed on your computer or mobile device—turning those devices into high-functioning phones via the internet. When using a softphone, you generally use a headset or the device’s built-in speakers and microphone to have a conversation. This type of VoIP phone system is popular for its portability, price, and convenience. You can make calls from anywhere, as long as you have a reliable internet connection, the necessary device, and the installed software.

DECT Phones

DECT (Digital Enhanced Cordless Telecommunications) phones provide a wireless solution for those needing to make VoIP calls away from their desks but within a particular area, such as an office building or home. These wireless devices operate through a base station connected physically to the IP network. The radio waves from the base station link to the DECT phone, thereby enabling the user to access VoIP services. DECT phones combine the advantages of cordless telephones and Internet Protocol, providing mobility and high-quality audio.

Conference Phones

As the name suggests, conference phones are specifically designed for a group or conference calls. These devices, often designed for meeting rooms, come with advanced features like noise-canceling microphones, 360-degree room coverage, and high-fidelity sound quality to ensure clear communications in a group setting. Many VoIP conference phones also support video conferencing. An efficient conference phone is indispensable in today’s increasingly collaborative and remote work environment.

In addition to these types, ATA (Analog Telephone Adapters), which convert analog telephony signals to digital data that can be transmitted over the internet, also play a crucial role in the VoIP world, especially for those transitioning from traditional phone networks.

The march of technology never ceases, and VoIP phone systems are a part of that journey. Each type of VoIP phone system offers unique features that cater to different needs, whether for individual use or varying business requirements. The key is to analyze your specific needs, be it mobility, cost-saving, superior audio quality, or a blend of these to choose your ideal VoIP type. With sophisticated and user-friendly options available, the future of communication lies with VoIP.