Networks | Network Preventive & Ongoing Maintenance

It is much more cost effective, secure and satisfying for your users if you maintain your network than to repair it. 

We utilize the same three approaches to managing your network work queue as we do in managing your desktop work queue. They are:

Issues are resolved in order of severity and user impact, with users or your administrator issuing service requests and all requests being resolved.

Issues are resolved in the order the service requests are received.  Older issues are resolved first.

At each scheduled service we will examine issues with your administrator, assign priorities to each service request and resolve as many issues as possible within the allocated service budget.  This approach is an excellent way of making sure that budget dollars are allocated to the highest priority items on an ongoing basis.  Less critical items are then  deferred until such time as a window opens in your budget.

Ongoing network maintenance and preventive care can include:

• Resolution of network performance problems
• Network set up & deployment
• Wireless network security
• Firewall maintenance
• Firmware updates for routers
• Router configuration
• Upgrade of switches / hubs / routers
• Internet connectivity support
• Power backup management & maintenance
• Scheduled UPS testing
• Scheduled UPS battery replacement
• Internet bandwidth testing