Server Management & Support | Emergency Response Service

Your servers are a vital component of your service delivery capability.  Firewall Technical is able to provide you with cost-effective Emergency Response and Restoration to make sure you get back up and running in the most effective manner possible.

We will work with you to understand your production environment and craft a Service Level Agreement (SLA), and associated response protocols, in order to balance budget, the need for continuous availability and timely restoration of services in the event of a interruption or outage.

In crafting an SLA and response policy, we will evaluate and discuss your needs for:

• Monitoring
• Backup & Backup Verification
• Emergency Management Framework
• ERD (Emergency Recovery Disc)